Privacy Policy
Last updated: October 19, 2025
1. Introduction
At Telematik, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our telematics services and platform.
2. Information We Collect
We collect several types of information to provide and improve our services:
- Vehicle location data (GPS coordinates)
- Driving behavior information (speed, acceleration, braking)
- Vehicle diagnostics and performance data
- Personal information (name, email, phone number)
- Account credentials and preferences
- Device information and usage data
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing real-time vehicle tracking and telematics services
- Analyzing driving behavior and generating performance reports
- Sending alerts and notifications about vehicle events
- Improving our services and developing new features
- Communicating with you about your account and our services
- Complying with legal obligations and enforcing our terms
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or acquisition
6. Your Rights
You have the following rights regarding your personal data:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain data processing
- Export your data in a portable format
- Withdraw consent at any time
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Telematik
Email: contact@telematik.tn
Location: Tunisia